A company that can think beyond its own capacity because it always focuses on what is in front of it

My encounter with Plan・Do・See (hereinafter referred to as PDS) began at the ORIENTAL HOTEL in Kobe.
Ever since I was little, my dream was to become a hotelier.
That's because I lived in a residence in Thailand when I was little.
The local resident tried hard to speak to me in Japanese,
My parents had told me how reassuring the service they received from the service staff at the time was, so I'd always thought that being a hotel staff member was a great idea.

When I was a second-year university student and wanted to start working part-time at a hotel to prepare for my job search, the ORIENTAL HOTEL in Kobe was famous locally.
I started working part-time because I had cognitive impairment, so I didn't know about PDS at the time.
I think the people who have actually started working part-time here and the working environment are just the best, and that is the best way to describe it.
At the time, I had taken a year off from school while I was working part-time and studied abroad in Australia.
It was such a great place that I wanted to return to Japan and work at the ORIENTAL HOTEL as soon as possible.
The working environment of the people around me and the staff who are doing their best at their jobs
That's how I felt as a student.
In terms of what I felt with all my might,
In accordance with PDS's code of conduct, "I am one of the customers"
That everyone is taking action.
Many children came to the hotel during Halloween,
When I asked my senior if I could give a sticker to my child,
"Will that make your child happy?" "I think so!" "Then let's do it!"
I was really attracted to the fact that she was always giving her all for her customers.

I had received job offers from two companies, a foreign hotel and PDS.
The reason why I decided on PDS was because when I got the call saying that I had been accepted, I was so moved that I cried.
I loved ORIENTAL HOTEL, so I was simply happy to be able to work in a place I loved.
What I've come to realize is that hotels all over the world focus on the accommodation department, with other departments (bridal and banquets) being run by a separate department.
In this situation, every department at PDS put in their all.
I thought that to become a full-fledged hotelier, I should be able to work in all departments related to the hotel, not just the accommodation department.
I thought PDS was a good choice, so I decided to join the company.
In addition, PDS does not define roles within the department, such as front desk and concierge.
The points that I thought were wonderful were,
For example, when a customer asks, "Do you know any good restaurants?"
Instead of saying, "The concierge will take care of that,"
I felt that the appeal was being able to seamlessly adapt to any role.

At that time, I wanted to become a teacher at a hotel school.
Working part-time at the ORIENTAL HOTEL was so much fun that I wanted to share this experience with students.
I joined the company with such a dream in mind,
My first assignment was in the bridal industry. It was a difficult seven years.
What I wanted to do was the overnight club... I don't know how to work hard... I don't want to do it...
These feelings got the better of me, and I was in the worst situation where I couldn't even take the words of my seniors around me seriously.
In that situation, I was transferred to the Nagoya store, which has the largest bridal team.
At this point, I have no choice but to work hard on my bridal project.
At that time, I met Akane, who has won the annual MVP award twice, and she became my buddy.
Even when I complained, he always said, "What are you talking about? It's okay."
He was someone who always believed in my potential beyond what I thought possible.

When I won the annual MVP award at Bridal Lab in 2021, I felt nothing but gratitude to everyone involved.
I was unmotivated at that first store, but you spoke to me.
Akane-san was beside me and believed in me and accompanied me.
It was a moment that proved to me that what he said to me was the right thing to do.

It's not the type of job after all. When I thought I didn't want to do it because I couldn't do what I wanted to do,
The vector was only directed towards myself.
At some point, when I thought about how to make our customers and members the happiest,
I realized that the job title is not the essence,
Being able to think in terms of BE (way of being) instead of DO has given me the motivation to work hard.

To be worried about other people in a good way.
Rather than thinking from my own perspective, I think about the members, the company, and the customers around me.
By always keeping the subject in front of you, you come into contact with values other than your own and think beyond your own capacity.
It is a company where you can grow in a good way.
There are many moments every day when I feel happy, moments when I am doing what I love for my customers in a place I love.
Time to think about the other members, moments when the juniors grow.
Although there are many things I worry about, when I look back, the time I spent during that process was often good, so I feel that every moment was truly irreplaceable and rich.

I'm a fangirl! (laughs)
I think what sets them apart from other hotels is that they don't let their pride get in the way.
The growth is incredible!
No matter what hotel or restaurant it is, people say, "This place has the best atmosphere!" or "The chef is the best!"
I think there is a signature for the building.
PDS stores and products never stop growing.
No one is satisfied with the current situation, and no one takes pride in it in a good way.
That's why the best thing is for everyone to always be thinking about how to make things better.

In order to evolve, everyone engages in customer experiences, eagerly seeks out new learning, and embraces new cultures.
So the members know what's really good and always try to make the store great.
And I think I can love it.

Someone who is always ahead of himself.
Even if I want to overtake, I can't.
Every day, the company sends me emails about new projects,
The hotel where I work is THE AOYAMA GRAND HOTEL.
"A collaboration with this company?!" I feel that they are always ahead of the curve when they are planning projects that go beyond my own scope.