Mid-career employee interview | Plan・Do・See Recruiting Site

INTERVIEWS

Mid-career employee interview

“空間”と“想い”で、人の心を動かす会社。

With "space" and "feelings",
A company that moves people's hearts.

Ueno Kaede
Joining in 2022
THE GARDEN ORIENTAL OSAKA
bridal

Reason for changing jobs from previous job

I've always loved interacting with people. When planning a birthday party with my family, I would plan it with my brother, and the moment someone was happy was the happiest thing for me. As an extension of that, I had the desire to "do something for someone."
When I once again considered the values I wanted to cherish, I realized that I wanted to work in the service industry, where I would have deep interactions with customers, and so I chose to enter the inn industry.
In my previous job, I felt the happiest and most rewarding moment when a customer was pleased. The connections I made through exchanging letters with guests who stayed at our hotel were a precious asset to me. The connections I made with our customers gave me pride in my work and motivated me.
I started thinking about changing jobs when I was forced to take a leave of absence due to the impact of COVID-19. With the time I had, I began to reexamine my future, and for a year I thought carefully about whether I should continue working in the current environment or try Plan-Do-See (hereinafter referred to as PDS), which I had admired since my student days.
At the inn where I was working at the time, the style of work had changed drastically, such as welcoming guests and serving tea becoming self-service. I felt conflicted that it had become difficult to provide the hospitality that I really wanted to provide, and I felt a strong desire to "interact more directly with customers."
My first encounter with PDS was when I stayed at the Oriental Hotel during my student days. I still vividly remember the moment I was captivated by the sophisticated space and the cool, shining staff. No other company could surpass the excitement and thrill I felt at that time.

Although I felt the reward of hospitality in my previous job, I often felt that "if only the product was more like this...". At PDS, there is no compromise on the quality of the space or service, and I can provide products that I am truly confident in. I am convinced that I can further hone my service skills here.
“空間”と“想い”で、人の心を動かす会社。

What is the appeal of Plan-Do-See?

I feel that PDS weddings have an absolute strength in the "soft aspects." By carefully understanding the couple's thoughts and feelings and carefully incorporating them into each and every step of the process and production, we are able to convey those thoughts to their parents and friends.

For example, the appeal of a PDS wedding is that it creates an opportunity for people to come into contact with "feelings they were not aware of" through the wedding, such as parents being able to share their feelings through the performance of "JUST FOR YOU" or expressing their feelings to a friend through "ONE MORE YELL."

The appeal of the building and the value of the space, which cannot be replicated anywhere else, are also major points. It's not just beautiful, there's a real story flowing through it. I feel great attraction and pride in being able to create a wedding in such a space, breathing life into it.

My favorite scene is the "First Meet". The moment before the start of the ceremony, when the couple feels a mixture of tension and anticipation, the groom is overcome with emotion and sheds tears. It's a precious moment when all the hard work they've put in to prepare is brought back to life, and it makes me think, "Okay, I'll do my best too."

What I find rewarding about my work

Since joining the company, my personality and way of thinking have changed significantly for the better. By coming into contact with the "essence" of PDS, I have learned the importance of always being grateful and treating people with love.

In my previous job, I was mainly focused on individual play, but now I have learned the joy of supporting each other as a team, and I feel that I am growing as a person in a culture where everyone is committed to working toward the same goal.

When I was promoting bridal fairs, I was encouraged by the words, "It's not about sales, you just need to deliver what you truly love," and this allowed me to make suggestions to customers in a natural way.
I am proud to be working at PDS, and I am surrounded by people I truly respect, and I have many colleagues who I am glad to have met. The environment in which we can grow together and improve ourselves is what makes my daily work rewarding.

I joined the company without knowing anything about weddings, but now, every time I'm in charge of a party, I feel glad that I've been able to deliver the value of PDS here.
“空間”と“想い”で、人の心を動かす会社。

What is your future VISION?

In the future, I would like more people to know about "THE GARDEN ORIENTAL OSAKA (TGOO)" and the charms of PDS itself. I believe that by interacting with PDS, not only at weddings but also at hotels, restaurants, and other venues, customers can experience a "rich time," so I would like to create opportunities for people to learn about PDS.

Currently, as the visitor manager, I think about ways to let customers know about TGOO on a daily basis. I am happy when as many customers as possible visit, and I would like to be someone who can spread that excitement as a bigger wave throughout the company.
A company that makes you want to take on challenges with all your might, precisely because "the future cannot be predicted"

Because we can't predict the future,
A company that makes you want to take on new challenges

Kana Matsui
Joined in 2020
main office
CASTING room

Reason for changing jobs from previous job

When I joined the company as a new graduate, I worked in apparel sales.
Based on the concept of a customer-centric designer brand, we were responsible for everything from ordering products to in-store displays, customer service, and sales management, and I found it very rewarding to be involved in everything from "upstream to downstream" - from product selection to when the products reach the customers.
I set myself the goal of becoming the youngest assistant manager and achieving results at a store with the highest sales in the country, and I ran headlong toward that goal. However, when I achieved that goal, I suddenly stopped and asked myself, "Is this really the right thing to do?"
While I felt a sense of security about the career path that was in front of me, I also felt something was missing.
In particular, I began to feel my own limitations in delivering value to customers through "things" that had already been commercialized.
I wanted to do a job where I could interact more deeply with each individual customer and create value from scratch - that's when I started to think about it, and that's when I came across the world of weddings.

I was captivated by a wedding space I came across by chance on social media, and was strongly attracted to the freedom and creativity that comes with an intangible product, being able to create a space from scratch just for a customer.
I felt that this job would allow me to give shape to my own ideas and proposals and be deeply involved in the lives of my customers.

So when I thought about where I wanted to hold the wedding, the first place that came to mind was the ORIENTAL HOTEL (hereinafter referred to as OHK) in Kobe.
I often visited the hotel with friends and I loved the atmosphere and space, and every time I visited I would think, "It would be great to work in a place like this."

As I researched the company again, I learned that all of the places I had chosen for special occasions, such as THE GARDEN ORIENTAL OSAKA in Osaka, which I loved at the time, and 6TH BY ORIENTAL HOTEL in Tokyo, were spaces designed by Plan・Do・See (hereinafter referred to as PDS). This made me realize that "I really do love this worldview."

Furthermore, as I researched the wonderful wedding planners that I wanted to be like, I discovered that they were from PDS, and I knew that this was the place for me.
I had absolutely no doubts. Working at PDS had become an unwavering pillar of my life.
A company that makes you want to take on challenges with all your might, precisely because "the future cannot be predicted"

What is the appeal of Plan-Do-See?

I decided to join PDS with the conviction that the spaces they create are "authentic" and that I would be able to work with confidence here, but the appeal I felt after actually joining the company far exceeded my imagination. I had always thought that PDS was wonderful, but the reason why they can create such wonderful spaces and products became clearer and clearer as I worked there. PDS has a code of conduct that says "I am one of the customers." In order to truly embody this, the headquarters does not decide on products and services uniformly, but rather the decision is made by the field members who are actually involved with customers. For example, the planners themselves select partner companies that they believe to be "the best in the city" for items that customers see, flower companies, camera companies, and even wedding favors, and the entire team checks the quality of the food every month, and they are thorough in asking "can we make it even better?" Every day was a series of surprises for me, as they go to such lengths because they are serious about pursuing the "happiness" of their customers. And above all, I was overwhelmed by the high level of enthusiasm of all the team members on-site, and while working, the members always talked about OHK, not themselves, and they took the responsibility of "this is my store" seriously. Seeing that, I thought, "I can't take it half-heartedly in this environment," and decided to seriously face both the customers and the team members. Looking back now, I think that was a major turning point in my life.
A company that makes you want to take on challenges with all your might, precisely because "the future cannot be predicted"

What I find rewarding about my work

It's been six years since I joined PDS, and I feel an immeasurable sense of fulfillment every day. When I was a planner, I was able to be involved in the "once in a lifetime special day" of many customers. At PDS weddings, we set aside a "personal meeting" as the first meeting. Before talking about what to do, we first listen to the couple's thoughts about "why they are having a wedding." This is what we value most. That's why it's a time when you can see feelings that you haven't noticed before, and remember the people and values that you cherish. Even if it's not directly related to the wedding day, the expressions and words of the couple that come to mind after that time have been a great reward for me.

Also, there was a moment when a groom who said at first that he was "not very interested in weddings" was deeply moved by the warmth of his family on the day. I think that such changes of heart and indescribable atmospheres are born "only at weddings". And PDS provides a "place to return to" that will be with you not only on the wedding day, but for the rest of your life. So that the important time for the couple will continue after the wedding. I think that being able to build relationships that are connected by "lines" rather than dots is also a big attraction and a rewarding job. Every time a customer says "I'm glad I did the wedding after all" or "I was really happy", I feel truly glad that I am doing this job, and those words have been my driving force.

What is your future VISION?

Before I changed jobs, I felt uncomfortable with the idea of the future being too clear, so the biggest attraction of PDS is that the future is "unclear in a good way." Because we are constantly in the midst of change and challenges, I continue to be excited about my own future and the company's future. Since joining the company, I have been fortunate to have been given a variety of opportunities. While interacting with customers as a planner, I have also been able to utilize my experience in apparel to design the planner uniforms for the entire company and to be involved in the creation of wedding gift items selected by brides and grooms. Before I knew it, I had made a major shift in my way of thinking from the confines of "bridal" to asking myself, "What can I do to enrich the lives of the customers in front of me?"

Now, as a human resources worker, I am in a position to convey the charms of Plan-Do-See to students, and I feel rewarded by being able to speak from my heart about my beloved company. To be honest, I don't know yet what experiences I will have or where I will go from here. However, because this company has many fields where I can challenge myself, I want to be the person who is always ready to raise my hand to say "I want to do it" while doing my best in the things in front of me. And just as my life was enriched by meeting Plan-Do-See, I want to increase the number of people who can have the same experience - this is my current VISION.
Both my roles as a wedding planner and as a mother are what keep me going.

As a wedding planner,
As a mother,
Both are my source of energy.

Riho Watanabe
Joined in 2013
SODOH HIGASHIYAMA KYOTO
Wedding Planner

How did you first encounter Plan-Do-See? What was your vision at the time?

I met Plan-Do-See (PDS) at a company information session that a friend took me to. At first, I listened to the talk without knowing anything about the industry, but I was shocked by PDS. I am the type of person who is very passionate about something, so when I was looking for a job, I applied to about 100 companies, but I continued to look for companies that moved me. The axis of my job hunting was "to continue living my best life." Up until now, I have continued to do anything because I love it, so it was the best time because I was doing it with serious colleagues. That's why, even during my job hunting, I was able to empathize with the story of how the product was born, and I was looking for the same values that I value and PDS was able to empathize with all of that.

In the first place, my values are that I liked thinking about what would make customers happy and acting on it while working part-time in customer service, and those values were important not only to me as a part-timer but also as a person. At the time, I was also applying to the cosmetics and lingerie industries, which I like, but even though I like them, I wasn't moved by them, and when I wondered why, I realized that it was because I wasn't direct with the customers. After all, when I thought about continuing to live my best life, I wanted to do it with people who were serious about it. I realized that it's not about putting yourself in a good environment, but rather about whether you can create a good environment for yourself.
Both my roles as a wedding planner and as a mother are what keep me going.

What kind of company is PDS in one word?

A company that enriches your life. Even after 11 years of working here, I have never once thought about quitting. I have experienced many different emotions while working, such as enjoying what is in front of me and being grateful to the people around me, as well as frustration, happiness, and enjoyment. I have also learned the joys of food and travel, and this is a company that has enriched my life overall.

What is PDS like for you?

It's my hobby. Working is a part of my life that refreshes me. Refreshing from work is raising children, and refreshing from raising children is work. I've come to feel this even more since becoming a mother.
Because my working hours are limited, I think about how much I can spend with my team members during that time. I've started to think more about whether I am a trustworthy person. I feel that the quality of my work is better than it was before I became a mother. It was the same when I was raising my children; I was able to give them twice as much love in the limited time I had, and after becoming a mother, I was able to create a better cycle. But that only works because the team members around me understand.
My boss and the other members are working hard to make sure we get the answer right. It wouldn't work if I was the only one running around, but I feel reassured because everyone is working as if it's their responsibility, and they embody the idea of a team that can do without me, rather than one that can't do without me.

What is your future VISION?

I think women are often affected when their life stage changes, so I want to prove that changing life stages doesn't mean giving up something. The more you keep running, the less likely the "now" moment will come, so instead of weighing work and child-rearing against each other, I think children learn about society through their parents, so let them see them while working. Before I became a mother, I was anxious about the unknown, and there were times when I thought I had to give up, but my way of thinking changed after becoming a mother.

I'm the type of person who is good at getting to the bottom of things in front of me, so I think that my future VISON will be to show that.

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