THE HOTELIER
Hotel staff job description
I can truly recommend it wholeheartedly
Can you handle the service?
"I am one of the customers." This is the most important guideline for Kumamoto Hotel Castle. If I were a paying customer, I would like to provide a stay service that would make me happy. Kumamoto Hotel Castle promises to be a hotel where all employees feel the same way.
A way of working that is both rewarding
and easy to work with.
Our operating partner, Plan-Do-See, is a hospitality company that has been ranked in the top 5 for 10 consecutive years in the "Best Companies to Work For" rankings, and is ranked first in the women's category. Kumamoto Hotel Castle has always placed importance on creating an environment where each staff member can work with peace of mind, just as it does on customer satisfaction. With the partnership with Plan-Do-See, we are reexamining our work style and team structure, and working to create an even more comfortable and flexible workplace.
FEATURES
The appeal of the job
01
Weaving the stories of the region and buildings
A unique hotel
We don't just build a nice hotel, we value the culture and stories of the place and build a one-of-a-kind hotel that can only be found there. We aim to build a hotel that not only we who work there, but also our partners who work with us and the local people can be proud of.
02
Connect the dots with lines,
Hospitality that accompanies you throughout life
At Kumamoto Hotel Castle, we help our guests create memorable moments at various milestones. We will be with you for a long time in your life, whether it be a birthday, a marriage proposal, a wedding anniversary, or an important family celebration, and we will provide hospitality to enrich each and every important day.
03
Utilizing your language skills,
A stage that welcomes people from all over the world
We welcome guests from Japan and abroad who visit for various purposes, including tourism, business, and international events. In Kumamoto, a place visited by people from all over the world, we will welcome you with warm, Japanese hospitality.
04
Diverse working styles
In the hotel industry, people are often divided into specialized departments such as front desk, concierge, and reservations, but at Kumamoto Hotel Castle, we have a place where each person can work multitasking across departmental boundaries. You can flexibly change your work style depending on your lifestyle and strengths, such as being an operator or concierge, and we will support you in finding a place to work that suits your various lifestyles, such as housewives and those who want to work the night shift.
05
Learn first-class hospitality,
You can grow professionally
You will learn etiquette and manners, as well as a true "spirit of hospitality," by welcoming domestic and international dignitaries and members of the political and business world. You will have the opportunity to work with first-class seniors and improve yourself in this environment.
06
A work culture where you can create products and experiences with your own hands
The members' own opinions and ideas are utilized in menus, plans, celebrations, etc. We have a culture where anyone can take on challenges regardless of seniority or age, and there is joy in creating "special moments" for customers with your own hands.
WORKS
Hotel staff jobs
RESERVATION
We plan your stay by handling reservations via phone or email. As your first point of contact, we will help you get your trip off to a comfortable start.
FRONT
They will be in charge of check-in and check-out and will also be in charge of supporting guests during their stay. As the "face" of the hotel, they will welcome guests with a smile.
Bell Concierge
We support every aspect of our guests' stay, including directing cars and luggage at the entrance, guiding guests in the lobby and guest rooms, and providing tourist information. Since we are on the front lines interacting with a diverse range of customers, not just those staying at the hotel, careful attention to detail and quick decision-making are important.
Room Management
Providing a safe and comfortable space through cleaning guest rooms and managing equipment is an important job that builds the foundation of hospitality.
PROGRAM
Systems, mechanisms and environment
We will continue to increase the value of the city and provide the most comfortable spaces.
What is most important to the success of this work is the people who work there.
An environment with a place and system that allows employees to feel more motivated and motivated every day at work.
And Kumamoto Hotel Castle promises culture.
Results-based
Fair evaluation system
At Kumamoto Hotel Castle, we do not focus on seniority or experience, but rather evaluate members fairly based on their achievements and contributions to the team, and this is reflected in their salaries. In order to ensure fair evaluations, we only have a minimum number of vertical positions.
SALARY IS LINKED TO ABILITY
DOING (skills) BEING (way of being/approach to work)
Ability evaluation on two axes
Bonuses are linked to results
Have a goal setting interview with your direct supervisor once every six months
・Evaluation of achievement rate against set goals
・Other quantitative evaluations given to individuals
PLACE
Place of work
Creating a flow of people,
Increase the value of the city
Each space selected by Plan-Do-See has its own history and story that can only be told at that place.
By carrying on that story to the present and creating a store that symbolizes the town, we hope to attract more people and liven up the town.