THE HOTELIER
Hotel staff job description
I can truly recommend it wholeheartedly
Can you handle the service?
"I am one of the customers." This is the most important guideline for Kumamoto Hotel Castle. If I were a paying customer, I would like to provide a stay service that would make me happy. Kumamoto Hotel Castle promises to be a hotel where all employees feel the same way.
A way of working that is both rewarding
and easy to work with.
Our operating partner, Plan-Do-See, has been ranked in the top 5 for 10 consecutive years in the "Best Companies to Work For" ranking, and has also won first place in the women's division. In Kumamoto, we are building an organization that prioritizes not only customer satisfaction, but also the happiness of our members at work.
FEATURES
The appeal of the job
01
A unique hotel that weaves the story of the region and the building
We don't just build a nice hotel, we value the culture and stories of the place and build a one-of-a-kind hotel that can only be found there. We aim to build a hotel that not only we who work there, but also our partners who work with us and the local people can be proud of.
02
Return rate from maternity leave
Challenge to 90% or more
Kumamoto Hotel aims to have a return rate of over 90% after maternity leave. Most hoteliers return to work after becoming mothers, and we are constantly improving our work style variations and support systems to increase the number of long-term hoteliers and improve our quality.
03
The challenge of product development
At Kumamoto Hotel Kyassuru, the hotel staff themselves are responsible for product development. Basically, the hotelier closest to the customers takes the lead in developing various products, regardless of seniority or age.
04
Diverse working styles
In the hotel industry, employees are often divided into specialized departments such as front desk, concierge, and reservation, but at Kumamoto Hotel Castle, we have a place where each employee can work in a multitasking role across departmental boundaries. You can flexibly change your work style depending on your lifestyle and strengths, such as as an operator or concierge, and we will support you in finding a place to work that suits your various lifestyles, including housewives and those who want to work the night shift.
05
Connecting the dots
job
At Kumamoto Hotel Castle, we help our guests create memorable moments at various milestones. Whether it's a birthday, a marriage proposal, a wedding anniversary, or an important family celebration, we will be with you for a long time throughout your life, providing hospitality that enriches each and every important day.
06
A stage where you can use your language skills to entertain people from all over the world
We welcome guests from all over the world for various purposes, such as sightseeing, honeymoons, business, and incentive tours. In Kumamoto, a place visited by people from all over the world, we welcome you with warm, Japanese hospitality.
WORKS
Hotel staff jobs
RESERVATION
English and Japanese email/telephone operators, hotel reservation management
FRONT
Check-in and check-out information
Concierge
Various suggestions regarding food, clothing, shelter and lifestyle during your stay
GUEST SERVICES
Improving the quality of guest rooms and planning seasonal events
Bridal
Wedding planning, preparations for the ceremony and reception, and the actual ceremony itself.
Banquet services
Sales and implementation of banquet facilities (parties, meetings, exhibitions, etc.) for companies and organizations.
PROGRAM
Systems, mechanisms and environment
We will continue to increase the value of the city and provide the most comfortable spaces.
What is most important to the success of this work is the people who work there.
An environment with a place and system that allows employees to feel more motivated and motivated every day at work.
And Kumamoto Hotel Castle promises culture.
Results-based
Fair evaluation system
At Kumamoto Hotel Castle, we do not focus on seniority or experience, but rather evaluate members fairly based on their achievements and contributions to the team, and this is reflected in their salaries. In order to ensure fair evaluations, we only have a minimum number of vertical positions.
SALARY IS LINKED TO ABILITY
DOING (skills) BEING (way of being/approach to work)
Ability evaluation on two axes
Bonuses are linked to results
Have a goal setting interview with your direct supervisor once every six months
・Evaluation of achievement rate against set goals
・Other quantitative evaluations given to individuals
PLACE
Place of work
Creating a flow of people,
Increase the value of the city
Each space selected by Plan-Do-See has its own history and story that can only be told at that place.
By carrying on that story to the present and creating a store that symbolizes the town, we hope to attract more people and liven up the town.