THE HOTELIER
Hotel staff job description
Truly from the heart
I can recommend it
Service
Can you handle it?
"I am one of the customers." This is the most important guideline for Plan-Do-See. If I were a paying customer, I would like to provide a stay and service that would make me happy. Every member of Plan-Do-See feels this way.
Rewarding and easy-to-work environment
A way of working that is fulfilling for both of you.
Plan-Do-See has been ranked in the top 5 for 10 consecutive years in the "Best Companies to Work For" ranking, and has also won first place in the women's division. We are building an organization that prioritizes not only customer satisfaction, but also the happiness of our members.
FEATURES
The appeal of the job
01
A unique hotel that weaves the story of the region and the building
At Plan-Do-See, we value building unique hotels that are unique to each location, respecting the culture and stories of the place, rather than simply building the same buildings. We aim to build hotels that not only we, the staff, but also our partners and the local community can be proud of.
02
Return rate from maternity leave
The challenge to reach 99.8%
Plan-Do-See's return rate after maternity leave is 99.8%. Most hoteliers return to work after becoming mothers. We are constantly improving our work style variations and support systems to increase the number of hoteliers who work long term, and to improve the quality of our services.
03
The challenge of product development
Plan-Do-See does not have a product development department at its headquarters. Basically, product development is led by the hoteliers who are closest to the customers, regardless of seniority or age.
04
Diverse career plans
We have a wide range of career plans to suit your goals, including not only jobs related to accommodation, but also hotel management, hotel development, design, consulting, etc. At Plan-Do-See, we support the career advancement of each employee according to their future goals.
05
Diverse working styles
In the hotel industry, employees are often divided into specialized departments such as front desk, concierge, and reservation, but at Plan-Do-See, we have a place where each employee can work in a multitasking role across departmental boundaries. You can flexibly change your work style depending on your lifestyle and strengths, such as an operator or concierge, and we will support you in finding a place to work that suits your various lifestyles, such as housewives and those who want to work the night shift.
06
Connecting the dots
job
Plan-Do-See will help you create memorable moments at various milestones, such as birthdays, marriage proposals, wedding anniversaries, children's first meal, parents' 60th birthday celebrations, and more. We will be with you for a long time in your life, providing hospitality that enriches each and every important day.
07
A stage where you can use your language skills to entertain people from all over the world
We welcome guests from all over the world for various purposes, such as sightseeing, honeymoons, business, and incentive tours. In some locations, over 60% of our guests are from overseas. Of the many hotels around the world, we welcome our guests who choose Plan-Do-See hotels with warm, Japanese hospitality.
WORKS
Hotel staff jobs
RESERVATION
English and Japanese email/telephone operators, hotel reservation management
FRONT
Check-in and check-out information
Concierge
Various suggestions regarding food, clothing, shelter and lifestyle during your stay
Corporate Sales
Sales to Japanese and foreign companies
GUEST SERVICES
Improving the quality of guest rooms and planning seasonal events
MOVIE
A day in the life of a hotelier
We have made a video showing the work of a hotelier. Please take a look to see what it is like to actually work.
PROGRAM
Systems, mechanisms and environment
We will continue to increase the value of the city and provide the most comfortable spaces.
What is most important to the success of this work is the people who work there.
An environment with a place and system that allows employees to feel more motivated and motivated every day at work.
And there is culture at Plan-Do-See.
Results-based
Fair evaluation system
At Plan-Do-See, we do not focus on seniority or experience, but rather evaluate members fairly based on their achievements and contributions to the team, and this is reflected in their salary. In order to ensure fair evaluation, we only have a minimum number of vertical positions.
SALARY IS LINKED TO ABILITY
Base points of past bonuses and
DOING (skills) BEING (way of being/approach to work)
Ability evaluation on two axes
BONUSES ARE LINKED TO PERFORMANCE
Have a goal setting interview with your direct supervisor once every six months
・Evaluation of achievement rate against set goals
・Other quantitative evaluations given to individuals
More freedom in how you work
In-house side job system
In addition to the work you are primarily responsible for,
This is a system in which you can take on other work as a side job.
It is optional, so there is a separate program for members who want to participate.
You will be paid and will work on this as a side job.
Example: Store development, design, personnel, etc.
It's an opportunity to develop your career and broaden your horizons.
example
- Ski Resort Developer
✕ Hotelier - New Hotel Development
✕ Hotelier - In charge of redevelopment of a long-established restaurant
✕ Hotelier - In charge of human resource training in Southeast Asia
✕ Hotelier - New graduate recruitment training officer
✕ Hotelier - In-house magazine editorial department
✕ Hotelier - Karuizawa Whisky Revival Project
✕ Hotelier - Uniform Design Project
✕ Hotelier
PLACE
Place of work
Creating a flow of people,
Increase the value of the city
Each space selected by Plan-Do-See has its own history and story that can only be told at that place.
By carrying on that story to the present and creating a store that symbolizes the town, we hope to attract more people and liven up the town.